This page summarises the warranty and after-sales service terms for products sold and installed by Ulaş Cam PVC. The warranty coverage and period for each product are stated in writing in the quote and on the warranty certificate issued on delivery; where this page and the warranty certificate differ, the warranty certificate prevails.
Warranty certificate
A warranty certificate is issued for delivered products. The warranty period varies by product. Coverage may differ between components such as uPVC and aluminium profiles, double glazed units, glass balcony systems, insect screens, and shutter and roller shutter motors. Your statutory rights as a consumer under Turkish Consumer Protection Law No. 6502 are reserved.
Covered by the warranty
- Material and manufacturing defects
- Mechanism, lock and hinge faults arising in normal use
- Loss of seal in a double glazed unit not caused by the user (misting between the panes)
- Water ingress, air leaks or adjustment problems caused by installation workmanship
Not covered by the warranty
- Damage caused by impact, falls, force or use contrary to the user instructions
- Glass breakage (except where a manufacturing defect is established)
- Screen mesh torn by pets, sharp objects or incorrect cleaning
- Removal, repair or modification carried out by anyone other than us
- Extraordinary natural events such as earthquakes, floods, fire and storms, and structural settlement of the building
- Wear caused by cleaning with abrasive chemicals or lack of regular maintenance
How to request service
If you encounter a problem, contact us by phone, WhatsApp or the contact form. Including your name, address, product details and, if possible, a photo or short video of the problem in your request helps us come with the right parts and team. Once your request is received, you are informed of the service date. Faults covered by the warranty are fixed free of charge; for work outside the warranty, a price is given in advance and nothing is done without your approval.
Use and maintenance tips
- Clean profiles and glass with a soft cloth, water and neutral detergent; do not use thinner, bleach or abrasive products.
- Keep the tracks of sliding and folding systems free of dust and sand; do this more often in buildings near the sea.
- Service hinges and locking mechanisms with a suitable lubricant once a year.
- Do not hang weight on sashes, and prevent open sashes from slamming in the wind.
- Do not clean screen mesh with a hard brush or pressure washer.
Service for products not purchased from us
We also provide paid repair, adjustment and parts replacement for windows, doors, insect screens and glass balconies installed by other companies. The terms of any repair we carry out on these products are communicated to you separately before the work begins.